Thank you for your feedback and it looks like you have already been working with our engineering team to resolve this issue.
For all other users, if you are unable to find a successful IR model after having a clear line of sight to your device and/or turning on your device with your remote first, please email firstname.lastname@example.org.
In that email, include the email address used with your Flair account, as well as your IR device’s model number. If possible, please also include the model number of your device's remote in that email. In some cases, we may have to manually upload your remote to our cloud. We will either purchase a copy of your IR device’s remote or, in rare instances, send you a prepaid shipping label to ship your remote to us.